JLA Catering: Second to None
JLA Catering, a major supplier of commercial catering solutions, continues to expand year-on-year, providing excellent customer service to major national accounts and independent businesses alike. What sets us apart is that we pair the best catering equipment on the market with the best service and maintenance solutions in the industry.
We’ve invested £1 million in improving our systems so that we can help you faster. With more staff available to answer when you call us, we can send an engineer out to you sooner. Our engineers can then diagnose the problem and solve it, helping you to get back up and running straight away.
We know that downtime means lost revenue; by significantly reducing time-to-fix, we can make sure that losses are kept to a minimum. When we invest in our own systems, we’re also investing in you.
Each of our 270 engineers works from a fully-stocked van carrying more than 300 parts from 150 different product lines to ensure that we can achieve one of the highest first-time-fix rates in the industry. If they don’t have a part on hand, it can be ordered via tablet to be delivered to any location in the UK by the following morning. Local maintenance companies might take longer to order and deliver a vital part, while our network of engineers and our extensive range of stock can reduce wait times to hours instead of days.
Our engineers are trained to repair and also maintain a wide variety of catering equipment so that you can keep things moving smoothly. The latest results of our engineer satisfaction programme show that 97% of customers who responded were happy with the visit and felt that their problems were solved in a timely and efficient manner.
Our Total Care Commitment
We also offer a Total Care plan for our catering customers, giving them market-leading ranges, combi ovens, refrigerators and glasswashers in exchange for simple monthly payments. Unique to the market, Total Care also provides reactive maintenance, 7-day call-out service for equipment issues (including bank holidays) and no repair bills – ever.
JLA’s catering service model provides absolute peace of mind about your appliances, meaning that you can focus on running and growing your business. If you want to learn more about how JLA can help you reduce the cost of operating a commercial kitchen, contact us today.
Article published in The Caterer December Edition 2016