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Total Care - General FAQ

1. How does Total Care work?

Total Care is an all-inclusive package that offers you our unrivalled commercial laundry, catering and medical equipment, combined with fantastic breakdown coverage, for easy monthly payments and no capital outlay.

2. What are the benefits?

When you choose Total Care, you’ll get a comprehensive service solution consisting of:

  • Market-leading machines with no capital outlay

  • Fully-inclusive breakdown cover with no wear and tear clause

  • Eight working-hour engineer response...or we pay you £100

  • Seven-day call-out cover – including bank holidays

  • No repair bills or call-out charges – ever

  • 24/7 phone support from our team of knowledgeable advisors

  • More than 270 engineers to facilitate fast responses – and fixes

​All for one simple monthly payment.

3. Can I get a Total Care plan without buying equipment?

What makes Total Care great is the fact that you can get fantastic equipment and excellent breakdown cover for nothing up front. Without one or the other, it’s not Total Care!

4. How can you guarantee such a fast service for Total Care customers?

We aim to have as little time as possible between the minute you call us and the moment your equipment is fixed. We’ve got engineers located throughout the UK – more than 270 of them, in fact. We also hold over 350,000 spare parts in stock; if an engineer doesn’t have a part with them in their van when they visit you, they can order it straight away and have it by the next morning, no matter where you are in the country. In addition, we’ve invested £1 million into our contact centres to make it easier for you to get in touch with someone at any time of the day.
 
That’s how we can uphold our Total Care promise.

5. What happens if I don’t get an engineer response within eight working hours?

If we don’t get an engineer to you within eight working hours, we’ll pay you £100. We hate downtime as much as you do and recognise that it can cost you money, so if we’re not able to come out straight away, we’ll give you something back to make up for it.
 
Fortunately, with so many engineers across the country, we’re certain that you’ll never have to wait too long for repairs!

Total Care - Heating FAQ

1. How does Total Care for heating work?

Total Care for heating provides you with first-class commercial boilers and hot water cylinders, as well as fantastic breakdown cover, for easy monthly payments and no capital outlay. You’ll get peace of mind knowing that your organisation has heating and hot water, no matter what happens.

2. What are the benefits of getting a boiler on Total Care?

When you choose Total Care for your new boiler or hot water cylinder, you’ll get an unbeatable service solution consisting of:

  • Market-leading boilers and hot water cylinders

  • Fully-inclusive breakdown cover with no wear-and-tear clause

  • Four-hour engineer response, day or night, 365 days a year

  • Annual Gas Safety check for complete peace of mind

  • Our guarantee that we’ll never leave you without heating or hot water

  • 24/7 phone support from our amazing customer helpline

  • A nationwide network of engineers  for fast responses and fixes

​All for one simple monthly payment.

3.Can I get Total Care without buying a boiler?

Total Care is designed to provide you with complete peace of mind for your critical assets within your business. You get robust, energy-efficient boilers and unrivalled breakdown cover – and all for no money up front.
 
Without the equipment, it’s just not Total Care!

4. How can you guarantee such a fast service for your Total Care heating customers?

Our goal is to have as little time as possible between the moment you call us to report a problem and when your boiler or water cylinder is back up and running. We know that in many environments a boiler or hot water system is the most critical asset, so we have invested heavily in our customer helpline so someone will always be there to take your calls.We also have a 24-hour network of engineers who specialise in boiler servicing and repair, so there’s always someone within a reasonable distance of your premises.
 
That’s how we can uphold our Total Care promise.

5. How do you guarantee that you'll never leave me without heating or hot water?

We promise that we’ll never leave you without heating and hot water. If your boiler has completely broken down, you don't have a second working boiler for backup and we believe that we can’t fix it within 24 hours of diagnosis, we’ll supply you with alternative heating and hot water until we can fully repair your boiler.

Market leading equipment with Total Care

  • UK's number 1 commercial equipment supplier
  • One simple monthly payment - no upfront cost
  • Fast breakdown Response - 24/7, 365 days a year

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