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Total Care is an all-inclusive package that offers you our unrivalled commercial laundry, catering and medical equipment, combined with fantastic breakdown coverage, for easy monthly payments and no capital outlay.
When you choose Total Care, you’ll get a comprehensive service solution consisting of:
Market-leading machines with no capital outlay
Fully-inclusive breakdown cover with no wear and tear clause
Eight working-hour engineer response...or we pay you £100
Seven-day call-out cover – including bank holidays
No repair bills or call-out charges – ever
24/7 phone support from our team of knowledgeable advisors
More than 270 engineers to facilitate fast responses – and fixes
All for one simple monthly payment.
What makes Total Care great is the fact that you can get fantastic equipment and excellent breakdown cover for nothing up front. Without one or the other, it’s not Total Care!
We aim to have as little time as possible between the minute you call us and the moment your equipment is fixed. We’ve got engineers located throughout the UK – more than 270 of them, in fact. We also hold over 350,000 spare parts in stock; if an engineer doesn’t have a part with them in their van when they visit you, they can order it straight away and have it by the next morning, no matter where you are in the country. In addition, we’ve invested £1 million into our contact centres to make it easier for you to get in touch with someone at any time of the day.
That’s how we can uphold our Total Care promise.
If we don’t get an engineer to you within eight working hours, we’ll pay you £100. We hate downtime as much as you do and recognise that it can cost you money, so if we’re not able to come out straight away, we’ll give you something back to make up for it.
Fortunately, with so many engineers across the country, we’re certain that you’ll never have to wait too long for repairs!
Total Care for heating provides you with first-class commercial boilers and hot water cylinders, as well as fantastic breakdown cover, for easy monthly payments and no capital outlay. You’ll get peace of mind knowing that your organisation has heating and hot water, no matter what happens.
When you choose Total Care for your new boiler or hot water cylinder, you’ll get an unbeatable service solution consisting of:
Market-leading boilers and hot water cylinders
Fully-inclusive breakdown cover with no wear-and-tear clause
Four-hour engineer response, day or night, 365 days a year
Annual Gas Safety check for complete peace of mind
Our guarantee that we’ll never leave you without heating or hot water
24/7 phone support from our amazing customer helpline
A nationwide network of engineers for fast responses and fixes
Total Care is designed to provide you with complete peace of mind for your critical assets within your business. You get robust, energy-efficient boilers and unrivalled breakdown cover – and all for no money up front.
Without the equipment, it’s just not Total Care!
Our goal is to have as little time as possible between the moment you call us to report a problem and when your boiler or water cylinder is back up and running. We know that in many environments a boiler or hot water system is the most critical asset, so we have invested heavily in our customer helpline so someone will always be there to take your calls.We also have a 24-hour network of engineers who specialise in boiler servicing and repair, so there’s always someone within a reasonable distance of your premises.
That’s how we can uphold our Total Care promise.
We promise that we’ll never leave you without heating and hot water. If your boiler has completely broken down, you don't have a second working boiler for backup and we believe that we can’t fix it within 24 hours of diagnosis, we’ll supply you with alternative heating and hot water until we can fully repair your boiler.
Get in Touch
Simply fill in your details below and we will get back to you as soon as possible about our products and services.
Let JLA take care of your commercial catering, laundry and heating equipment, so you can concentrate on taking care of your business.
Make sure your laundry never lets you down with JLA’s market-leading equipment backed up by an all-inclusive breakdown package.
Discover JLA’s unrivalled commercial catering equipment backed up with unbeatable breakdown cover.
Choose JLA’s heating solutions to ensure you’re never be without heating or hot water again.
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