Catering Breakdown Cover

Our commercial catering service contracts will help you protect your business from unexpected costs and provide you with unbeatable breakdown cover.

Setting the Standard for Catering Breakdown Cover.

A breakdown in your busy commercial kitchen can be extremely costly and inconvenient for your business. With unrivalled national coverage and 24-hour support, we are always on call to get you back up and running in no time. 

Choose a service contract from JLA and you'll be supported by more engineers than anyone else in the industry. We'll help you protect your kitchen from the costs of breakdowns and machine faults so that you never have to worry about your equipment letting you down again.

Here is what is included:

Standard Response Breakdown Cover

What's covered:

  • Labour from our expert engineers
  • Call out charges
  • 24/7 Helpline, 365 days a year
  • Multiple machine discount
  • 5 day cover (Mon-Fri)
  • Same day/next day response
  • 15% Discount on parts

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Tailored for you...

Our Response breakdown plan is designed to cut downtime and keep your business running smoothly. By choosing JLA Response our specialist engineers are only a phone call away.

Our maintenance plan comes with payment options to suit you and your business needs; either spread the cost monthly or make a one-off payment.

Standard Response Breakdown Cover

One of the largest independent catering response fleets

You’ll benefit from our speedy engineer response thanks to our live tracking system, which allows us to see where our closest service vehicle is and get them to you without delay.

Standard Response Breakdown Cover

24 hour helpline, 365 days a year

Whenever you have a problem, JLA is on hand to help. A friendly and experienced team of customer service advisors can get you the right help when you need it.

Standard Response Breakdown Cover

Access to one million parts for the fastest possible fix

Our engineers can order parts through their mobile devise and we have access to one million spare parts across all leading brands – so there is minimal downtime and disruption to your kitchen, as well as keeping you compliant with legislation such as HSE and PUWER.

Unrivalled product knowledge

Unrivalled product knowledge

Our engineer expertise means we can service any commercial catering equipment regardless of age or model.

Multiple machine discount

Multiple machine discount

We understand that your commercial kitchen depends on the smooth running of a range of catering equipment from ovens, to fridges and dishwashers. Cover them all with us and benefit from a special discount.

Please note: Exclusions apply – please refer to the Response terms and conditions for full details of cover

Have a look at the most popular Catering brands that we cover.

Blizzard |Blue Seal |Buffalo| Claseeq | Clenaware |DIHR | Electrolux | Falcon | Foster | Hatco| Hobart |Ice-o-Matic| Imperial | Instanta | Lincat | Maidaid | Meiko | Merrychef | MKN | Moffat |Polar | Rational | Scotsman | Thor | Turbochef | Vollrath | Waring | Williams and more...

Get in touch or call free on 0800 048 4186 for more information.

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24/7 engineer response


Keep your kitchen running
smoothly. Choose Total Care

Total Care

Market Leading Equipment - no capital outlay

Total Care

Fully inclusive 7-day breakdown cover

Total Care

8-working hour response or we pay you £100

Total Care

No repair bills or call out charges, ever!

Giving you Total Reassurance.

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Breakdown Cover

From parts and labour to a 24/7 customer helpline and everything in between, we can help you find a level of cover that best suits your business.

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Emergency Catering Engineer Response

Call free 24/7 on 0808 231 1956. With more than 270 engineers across the country, we'll always be here to keep you up and running.

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We stock more than 350,000 spare commercial laundry parts from JLA and other leading brands - meaning we can get parts out to you straight away.

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Planned Preventative Maintenance

Your equipment works as hard as you do; that's why it's important to look after it. Schedule a planned preventative maintenance visit to keep your machines running smoothly.