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          A unique, all-inclusive package, specially designed for you.
          You pay nothing upfront, and get free installation with 24/7 emergency support, access to MyJLA, and remote equipment monitoring for proactive care.

          All for a simple monthly fee.
          Discover Total Care
          Total Care is now fully connected
          Remote monitoring from JLA Connect helps you track energy usage, cut downtime and make sure your laundry equipment is running at its best.
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Who we are

From hotels to hospitals, JLA’s market-leading products and services help to keep thousands of patients, residents and customers safe, clean and warm.

Whatever the challenge, we'll take care of it

Whether it’s catering, laundry, infection control, fire safety and security, or heating and air conditioning, JLA draws on nearly 50 years of experience – and the skills of 450 engineers – to take care of it.

Peace of mind

for more than
1000
customers

Our story so far

JLA was established in 1973 as a family-run company in Ripponden, West Yorkshire. Almost 50 years on, we lead the market in critical equipment supply and servicing – and we aren’t stopping here. Through digital innovation and service investment, we’re constantly finding new ways to make life easier for our customers.

1973

Opened for business

JLA was founded by local businessman, John Laithwaite (the JL of JLA). We opened our first office in Ripponden, a village in West Yorkshire, and we’re still based here today!

Ripponden

1984

Found our HQ and launched Total Care

With a bigger team and demand growing, we expanded our Ripponden head office and opened our first contact centre.

We also launched Total Care – an unrivalled alternative to leasing that gives our customers access to new machinery with no capital outlay, backed by rapid support.

JLA Total Care

2002

Circuit joined us

Teaming up with Circuit Managed Laundries made us a force to be reckoned with – and saw us expanding to serve universities and holiday parks.

Circuit

2004

Launched OTEX ozone disinfection system

Our ground-breaking OTEX ozone disinfection system revolutionised the way healthcare businesses, the NHS and care homes tackle infection control. It’s still the only ozone-based laundry solution to hold RRP1 status.

OTEX

2010

Received backing from HG Capital

Investment from Europe’s fastest-growing private equity group enabled us to further develop our products and services.

HG Capital

2012

Infection control and catering launched

We applied our experience in laundry to launch warewashing and grew this into a full catering division. Soon after, we launched infection control to support health and social care customers.

Catering

2016

Opened the Manchester office

As our customer numbers continued to grow, we opened a new Salford Quays office to help take care of them.

JLA Manchester

2017

Added heating to our range of services

We bolstered our heating division with a range of state-of-the-art boilers, heaters and hot water cylinders.

JLA Heating

2018

Cinven came on board

International private equity firm Cinven invested in JLA to help us step-change our growth and further support our customers. This was also the year we established our fire safety and security division.

2019

Expanded our heating and fire safety expertise

We strengthened our heating and fire safety and security services through a number of acquisitions across the UK, adding more expertise and experience to our team.

JLA Fire
Previous
Next

A spirit of care runs through all we do

We’re proud to help keep sheets clean, meals served, baths warm and people safe. The equipment we look after matters to people, and they rely on us to keep it running.

We work with positive energy and commitment

We’re often the difference between someone having clean sheets and a hot bath, or going without. We always keep our promises – we do what we say we’ll do.

Commitment

We encourage a culture of collaboration

We’re in it together, working as one JLA for each other and for our customers.

1 +
happy customers
10 +
expert engineers
1 +
machines covered by Total Care

With JLA I’m confident...

…our home will have comfortable heating. I know if I have any problems, I can call at any time and everything is covered as part of our Total Care package!

Barbara Rogers
Manager of Park Hills Nursing Home

Leadership

Ben Gujral
Chief Executive Officer
Sarah Norton
Chief Finance Officer
Giles Desforges
Chief Commercial Officer
Christina Larkin
Chief Data and Marketing Officer
Gerry McCaig
Chief Operating Officer
Careers

We’ll make the most of your talents

We’ve worked hard to build an inclusive, supportive, fun and collaborative culture that empowers all our people to do the right thing.

Find out more about joining us

A dedicated team

of more than
100
employees

Our commitment

We will continually improve our contribution to an inclusive, safer and more sustainable world for all, while supporting and encouraging our customers to provide services in a socially and environmentally responsible way.

Find out more
Need help? Call us on

01422822282

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Contact
Ben Gujral

Ben Gujral

Chief Executive Officer

Ben is our Chief Executive Officer and has been with us since 2020. His key responsibilities include setting the strategy for the business, defining the culture and managing the relationships with our chairman, investors and key stakeholders.

As a qualified chartered accountant, Ben has enjoyed a fast-paced career having been appointed as CFO of a listed business, DCS Group at just 29. Since then, he’s held a number of executive positions at PLCs and private equity-backed technology enabled service businesses. Throughout his career, Ben has led exit and IPO processes, including the sale of CPA Global in 2017.

As well as making sure we operate as effectively as possible, Ben is passionate about guiding the management team and wider business on the next part of JLA’s journey. When not in the boardroom, driving decisions at exec level, or chatting with colleagues in Ripponden, as an avid rugby fan, Ben can often be found cheering on the England team.

Sarah Norton

Sarah Norton

Chief Finance Officer

Sarah is our Chief Finance Officer and recently joined the team in April 2022. Her focus will be on driving growth and delivering operational and financial improvements across the company.

Sarah’s experience is in a wide range of sectors. Throughout a varied career, she’s had finance roles in technology, telecommunications, logistics, and manufacturing companies, giving a diverse knowledge of finance in a range of sectors.

Prior to joining JLA, she was Group Finance Director of Azets and also served as Group Finance Director at Hydro International.

Sarah has an Economics degree from University College London and is a qualified chartered accountant. Her first job was as a management accountant for the Cabinet Office, so she knows a thing or two about working in a results-driven environment. Outside of work Sarah is kept just as busy, taking care of her two boys.

Giles Desforges

Giles Desforges

Chief Commercial Officer

Giles is our Chief Commercial Officer and has been part of the team since 2020. He is responsible for the end-to-end commercial process, from acquiring new customers, developing our relationships, and ensuring we retain them for the long term. He oversees growth across all our product ranges and leads our digital strategy and rollout.

With over 20 years’ experience in commercial and profit and loss leadership roles, Giles is well-versed in strategy development and implementation, to drive growth and help our customers achieve their full potential.

Giles makes sure each team member understands the vision for JLA and the ‘why’ that drives us, and continuously coaches and mentors the team to achieve brilliant results.

Outside of JLA, Giles dedicates his time to charitable causes and has previously served as a mentor with The Prince’s Trust.

Christina Larkin

Christina Larkin

Chief Data and Marketing Officer

Christina is our Chief Data and Marketing Officer and has been with us since 2020. She focuses on understanding our customers and their needs using data and insights to do so, and making sure we communicate with them in the right way.

Christina headed up our rebrand in 2021 and oversees our sales and marketing campaigns to make sure all our stakeholders have a positive brand experience.

As our ESG lead Christina also inspires the team to put customers and ESG thinking at the heart of their actions and decision making.

Christina has an MA in Geography from Cambridge University and has worked for all types of businesses, from start-ups to scale-ups and leading corporates. Her first ever job was in a care home, so she knows one of our key sectors particularly well!

Gerry McCraig

Gerry McCaig

Chief Operating Officer

Gerry is our Chief Operating Officer and has been with us since 2015. His focus is overseeing our core operational activities and ensuring that our Fire & Security and HVAC offerings are performing as efficiently as our Laundry and Catering divisions.

Having balanced his technical and managerial skills throughout a varied career, including 25 years with British Gas, Gerry oversees various operational teams. He works across all field activities, across all sectors, from gas and electrical services to carbon reduction projects. Gerry has also led on several key projects including transitioning our Catering and Laundry businesses onto new operating systems, delivering year on year efficiency benefits.

Gerry is passionate about supporting the wider team at every level and guides them through challenges to help them achieve their individual career goals.  Customer service is at the heart of every decision throughout Gerry’s team.

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