Terms applicable to the JLA Website and Portals
About our terms
These terms and conditions of use (Terms) govern your use of our websites and customer portals, which are found at www.jla.com, customerportal.jla.com and other websites operated by us (Sites). These Terms apply between JLA Limited (company number 01094178) and each of its group companies (we, us or our) and you, the person accessing or using the Sites (you or your).
You should read these Terms carefully before accessing or using the Sites. By using the Sites or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Sites immediately.
Using the Sites
We make no promise that the Sites are appropriate or available for use in locations outside of the UK. If you choose to access the Sites from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
As a condition of your use of the Sites, you agree not to:
- misuse or attack our Sites by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); or
- attempt to gain unauthorised access to our Sites, the server on which our Sites are stored or any server, computer or database connected to our Sites.
Site Access, registration and password security
Use of the Sites may require registration, particularly in order to access restricted areas of the Sites.
We are not obliged to permit anyone to register with the Sites and we may refuse, terminate or suspend registration to anyone at any time.
We shall provide you with a user ID and password to enable you to access certain parts of the Sites, for example our customer portal or other content or services. You must ensure that that user ID and password is kept secure and confidential. You accept responsibility for all activities that occur through the use of your user ID or password.
If we have reason to believe there is likely to be a breach of security or misuse of the Sites through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
In certain circumstances we may give you the ability to create further user IDs to enable other individuals to access certain parts of the Sites. You are responsible for checking the identity of those individuals and we accept no responsibility for any misuse of the user IDs created by you, or for the misuse of the Sites accessed by such user IDs.
Access to the Sites may be terminated at any time by us without notice. These Terms will nevertheless survive any such termination.
You must not use our Sites in any way that causes, or may cause, damage to the Sites or impairment of the availability or accessibility of the Sites.
You must not use the Sites in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not grant access to our customer portals to any parties or organisations without our express written consent.
You must not use our Sites to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our Sites must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.
We reserve the right to edit or remove any material posted upon our Sites.
We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our Sites, or commencing legal proceedings against you.
In respect of all material that you post on our Sites, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.
If you believe that any content which is distributed or published by the Sites is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately.
We will use reasonable efforts to:
delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of these Terms
when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.
Your privacy and personal information
Ownership, use and intellectual property rights
Unless otherwise stated, the intellectual property rights in the Sites and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Sites (Content) are owned by us and our licensors.
You may view, download for caching purposes only, and print pages or store multimedia files from the Sites provided that:
You must not republish, reproduce or store any Content in any public or private electronic retrieval system;
You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit our Sites or Content for a commercial purpose, without our express consent;
Unless otherwise invited to do so, you must not edit or otherwise modify any material on the Sites.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Sites or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Sites or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Sites or the Content.
The Sites include trademarks owned by us (or our licensors) including, but not limited to the JLA and Otex trademark. Use by you of any trademarks on the Sites or in the Content is strictly prohibited unless you have our prior written permission.
Submitting information to the Sites
While we try to make sure that the Sites are secure, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
We try to make sure that the Sites are accurate, up-to-date and free from bugs, but we cannot promise that they will be. Furthermore, we cannot promise that the Sites will be fit or suitable for any purpose. Any reliance that you may place on the information on the Sites is at your own risk.
Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Sites and their Content.
To the extent permitted by law, we accept no responsibility (including loss, damage or injury) for your use of the advice on the Sites.
While we try to make sure that the Sites are available for your use, we do not promise that the Sites will be available at all times or that your use of the Sites will be uninterrupted.
Hyperlinks and third party sites
The Sites may contain hyperlinks or references to third party advertising and websites other than the Sites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.
Limitation on our liability
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).
Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any indirect or consequential loss or damage arising under these Terms or in connection with our Sites, whether arising in tort, contract, or otherwise. In no event shall we be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. Our total cumulative liability to you arising from or relating to these Terms or the Sites shall not exceed £10.
Whilst we have used reasonable efforts to maintain virus-free Sites, we do not accept any liability for any loss which may result from transmission or downloading of computer viruses from the Sites.
However, nothing in these Terms shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Events beyond our control
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.
Rights of third parties
No-one other than a party to these Terms has any right to enforce any of these Terms.
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause.
We reserve the right to vary these Terms from time-to-time. Our updated terms will be displayed on the Sites or at www.jla.com and by continuing to use and access the Sites following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time-to-time to verify such variations.
These Terms are governed by the laws in force in England and Wales. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
Other relevant terms
Please also refer to the following terms which may also apply to you;
- Our Terms and conditions of supply which apply to the various goods and services that we supply to our customers:
- Where JLA is purchasing goods and/or services from suppliers, the following terms and conditions apply:
- Where you have been engaged as a subcontractor to JLA, the following terms and conditions apply:
We’re always listening
Here’s how we deal with your queries and complaints…
We’ll always aim to do our best to provide the ervice you deserve and epect, but unfortunately there may be times when things go wrong. If you have a complaint about any part of our service we want to hear from you so that we can make improvements to our policies, processes and procedures.
➜ Please get in touch with us directly on our Customer Support page.
We will always try to resolve your complaint as soon as we receive it. As a minimum we will send you an acknowledgement of your complaint within 2 working days.
We will work hard to resolve the problem as quickly and efficiently as possible. Where your query is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed, either by telephone or in writing, while we do so.
Our aim is to typically take no longer than 8 weeks to deal with even the most complicated of complaints, so at the end of eight weeks we will either let you have our final response with our decision on your complaint, or explain to you why we are still unable to give you our final response.
Where appropriate we will also let you have further details on the Financial Ombudsman Service. If you are unhappy with our final response or our investigation has taken more than 8 weeks to reach a conclusion, you may be able to refer your complaint to the Financial Ombudsman Service.
This is a free, independent service which can consider complaints about a range of financial services matters. If you wish to refer your complaint to the Financial Ombudsman Service you must do this within six months of the date of our final response.
The contact details are: The Financial Ombudsman Service Exchange Tower London E14 9SR Tel: 0800 023 4567 or, from a mobile 0300 123 9123 Email: firstname.lastname@example.org
Consumers do not have to accept the decision made by the Financial Ombudsman and retain their rights to go to court. However, if the decision of the Financial Ombudsman is accepted then it is binding on both you and us. You can find further details about the Financial Ombudsman Service in the leaflet that we will send you with our final response or our 8 week-update or on their website: www.financial-ombudsman.org
You can get in touch with our customer care team to raise a complaint on our Customer Support page.