Total Care - Heating FAQs
Total Care for heating provides you with first-class commercial boilers and hot water cylinders, as well as fantastic breakdown cover, for easy monthly payments and no capital outlay. You’ll get peace of mind knowing that your organisation has heating and hot water, no matter what happens.
When you choose Total Care for your new boiler or hot water cylinder, you’ll get an unbeatable service solution consisting of:
Market-leading boilers and hot water cylinders
Fully-inclusive breakdown cover with no wear-and-tear clause
Four-hour engineer response, day or night, 365 days a year
Annual Gas Safety check for complete peace of mind
Our guarantee that we’ll never leave you without heating or hot water
24/7 phone support from our amazing customer helpline
A nationwide network of engineers for fast responses and fixes
​All for one simple monthly payment.
Total Care is designed to provide you with complete peace of mind for your critical assets within your business. You get robust, energy-efficient boilers and unrivalled breakdown cover – and all for no money up front.
Without the equipment, it’s just not Total Care!
Our goal is to have as little time as possible between the moment you call us to report a problem and when your boiler or water cylinder is back up and running. We know that in many environments a boiler or hot water system is the most critical asset, so we have invested heavily in our customer helpline so someone will always be there to take your calls.We also have a 24-hour network of engineers who specialise in boiler servicing and repair, so there’s always someone within a reasonable distance of your premises.
That’s how we can uphold our Total Care promise.
We promise that we’ll never leave you without heating and hot water. If your boiler has completely broken down, you don’t have a second working boiler for backup and we believe that we can’t fix it within 24 hours of diagnosis, we’ll supply you with alternative heating and hot water until we can fully repair your boiler.