Total Care for Laundry

Summary:

JLA’s team of commercial laundry specialists worked closely with Southampton’s Kit and Equipment manager Mark Forbes to design a reliable and efficient new laundry, capable of processing thousands of items of kit every week in their state-of-the-art laundry facilities at Southampton FC’s prestigious £40m Staplewood training ground.

Transcript:

We chose JLA as our laundry partner because we believe that they reflected our core values that we promote at the Southampton Football Club.

Very dynamic, seeking innovation, looking to deliver solutions to challenging questions and not afraid to push back the barriers in order to achieve the objective.

JLA's advisory service was fantastic. It was very comprehensive having listened to our specific requests we were invited to their headquarters where met a number of different people within the team. 
The Research Chemist was exceptionally important to us helping us design the appropriate programs. 

There was not one aspect of JLA's operation that was hidden from view. We went up there and were given full access to all of the people and again that's how we operate at our football club and it was very important that we saw that in real life as well as on paper so they were the main reasons. 

JLA promote their Total Care solution and it was every aspect of getting to know us; understanding what our needs were, understanding the challenges, understanding how Southampton is constantly evolving and your core values and Total Care solution were able to deliver on our particular needs. 

JLA for me have excelled in attention to detail. There's not been one particular challenge that they've shirked away from. In the case of JLA it's been a comprehensive service particularly the aftercare sales support that's been fantastic. Our needs were suited particularly with regarding OTEX. OTEX is an oxygen based system, as we know.

The club is very, very dynamic in terms of sports science, medicine that affects how we operate in the laundry department.

We have to be aware of cross contamination, the elimination of bacteria, virus so on and so forth with a volume of kit and the volume of staff and players that we're looking after, OTEX was a particularly important feature in how we could make sure that the kick was not only kept clean and looked nice but mitigated any opportunities for contamination, cross infection so OTEX for me is the total care solution.

To give a practical example of how highly we hold JLA, Christmas Day was a very busy time for football clubs; exceptionally busy for us as we had a full shift pattern, full laundry and unfortunately one of the machines malfunctioned.

Within 15 minutes of putting a call in to our main point of contact we had confirmation that an engineer would be out within 24 hours and indeed on Boxing Day, at 8 o'clock in the morning I was on site with an engineer and by 11 o'clock that faulted being rectified - it meant that we would be able to function over a very busy period of time without any further problems so hat's off to JLA.