The temperature in the home was proving problematic to control and with winter fast approaching the care home owner and finance director, Ravi Rai knew a new heating system was needed quickly. Since Weston Park already benefits from JLA laundry and catering equipment, Ravi approached them about his heating problems.
"Our laundry and catering equipment from JLA are really reliable and good quality so when I realised they now provide heating equipment I met with one of their sales team to find out more about their Total Care for Heating package.
"JLA’s Total Care promise that they would never leave us without heating or hot water was extremely important to us as we provide care for vulnerable people who need to be warm and comfortable at all times. In the end this was one of the main reasons we chose JLA."
Weston Park now benefits from two floor standing and two wall-hung boilers which provide the home with energy-efficient heating, along with all inclusive breakdown cover and a guaranteed 4-hour engineer response as part of the Total Care package.
"We no longer have issues controlling the temperature throughout the home as the new boilers keep the temperature consistent and I know that should anything happen I will have an engineer here within 4 hours, no matter what time it is."
Using internet connectivity, Ravi’s new boilers are linked to the JLA head office 24/7 and will alert the customer service team should anything out of the ordinary occur. Using this remote diagnosis system, JLA can identify any problem before any of the team at Weston Park is even aware there’s an issue problem and dispatch an engineer if it’s needed.
"The remote diagnosis feature gives me complete peace of mind that while the busy day-to-day running of the Home takes all our attention, JLA are always there watching our boilers to make sure they don’t let us down."
The installation of Ravi’s new heating equipment was seamless and Ravi is now considering rolling this out across the other five care homes he owns:
"The remote diagnosis feature gives me complete peace of mind that while the busy day-to-day running of the Home takes all our attention, JLA are always there watching our boilers to make sure they don’t let us down."