Infection control In the hospitality sector
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We asked 2000 members of the public how their expectations around hygiene and infection control have evolved since last year. This Insight Report shares the findings, and sheds light on the importance of cleanliness when it comes to attracting customers back into your business post-lockdown.
2020 has thrown infection control into the spotlight like never before and the hospitality industry is one of the hardest hit industries. Customer reassurance and trust will be key to getting them back through the doors of your business.
- 87.6% of respondents said a strong reputation for hygiene and infection control is important to them and critical to public trust
- 23.4% of the public would demand a reduction or refund if they were to witness evidence of poor hygiene such as dirty napkins in a restaurant or unwiped surfaces in a bar
- 30% of people would tell friends and family about the poor practices they had seen in a hospitality environment, effecting reputation long-term
The Quality Mark for Infection Control
Put simply, effective disinfection is no longer “nice to have” but instead an absolute necessity for businesses looking to thrive in 2021 and beyond. If your business needs support in addressing these areas – and maximising opportunities that come with gaining a ‘Quality Mark’ for infection control (through solutions like thermal disinfection dishwashers and ozone room disinfection), contact our experts today.