JLA infection control insight report 2021
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We asked 2000 members of the public how their expectations around hygiene and infection control have evolved since last year. This Insight Report shares the findings, and sheds light on the importance of cleanliness when it comes to attracting customers back into your business post-lockdown.
2020 has thrown infection control into the spotlight like never before and all commercial businesses must be seen to be doing everything they can to reassure customers and make infection control a priority. This report highlights the scale of hygiene challenges and what the expectations, and consequences are for the future when it comes to your business.
- 77% said they harbour greater levels of concern about hygiene and infection control than last year
- Four in five customers (80.5%) reported that tangible proof around their infection control procedures would be reassuring
- A strong reputation for hygiene and infection control is critical to public trust with 87.6% of respondents reporting it being important to them
The Quality Mark for Infection Control
Put simply, effective disinfection is no longer “nice to have” but instead an absolute necessity for businesses looking to thrive in 2021 and beyond. If your business needs support in addressing these areas – and maximising opportunities that come with gaining a ‘Quality Mark’ for infection control (through solutions like OTEX ozone laundry and room disinfection), contact our experts today.