Total Care for Heating

Summary:

JLA Commercial Heating installation of new commercial boiler system as well as the setup and support described by Anley Hall Nursing Home proprietor Malcolm Haigh. Highly recommending the excellent heating installation service provided and rating the quality of the energy efficient commercial boilers.

Transcript:

My name is Malcolm Hague I'm the Proprietor of Anley Hall Nursing Home.
We look after in total 54 residents when we're full

With our old heating system we had numerous breakdowns and the unreliability of our previous supplier had let us down on a number of occasions. 

We were attracted to JLA's heating division because we'd been in the past extremely satisfied with the service for both our laundry and our kitchen equipment. 
JLA have installed high quality equipment which is extremely efficient and very user-friendly.

My name is Martin I'm the maintenance engineer for Anley Hall Nursing Home. 

I like JLA due to their professionalism and the confidence that gives me that in the event of a break down I've got someone on the end of the phone who will be here within the four hours response time and from a maintenance perspective that's something I appreciate. 
I like the connectivity to the head office via the Internet so that they have the ability to be able to diagnose and recognise fault before I do. 

I was extremely nervous about having a winter installation, however JLA did reassure me that they would be able to guarantee continuity of heating and hot water during the installation and in the event all went to plan and we had no issues whatsoever.
The install process from JLA was excellent; we were given a full schedule of works and it was completed within the
time frame required. No problems and plenty of assistance throughout. In the past we'd had several breakdowns and have been without heating and hot water for more than 24 hours.
This is unacceptable in the nursing home environment and we chose JLA Total Care for this reason as their four hour response is absolutely essential.

Using JLA's Total Care enabled us to avoid using our own capital which can be better utilised for other items in the running of the nursing home. 

I was extremely happy with the process of getting our JLA heating equipment and in fact I had to go away during the installation and I felt quite comfortable to leave them to deal with my staff. 
I had previously hesitated in having the installation of the new boilers and had kept putting it off, however I can reassure any other care home owner to go ahead because the service was absolutely excellent.