A key part of Fern Bank’s philosophy is that the residents’ environment directly impacts their mental health and wellbeing. That’s why it was so important for the team to have a wider environment that runs smoothly. This includes appliances that they can rely on, ultimately minimising downtime and limiting the impact on residents.
Set in a large, detached Victorian house, Fern Bank’s building is full of character, making residents feel at home. However, as it’s not a purpose-built premise, many of the appliances were unreliable and old, meaning they regularly broke down.
JLA’s partnership with Fern Bank began with a team of expert engineers working hard to maintain Fern Bank’s existing laundry equipment and boilers. It was essential residents always had clean sheets and a warm, comfortable environment, as any unexpected changes could negatively impact the residents.
From the beginning JLA provided a reliable service, supporting Fern Bank with maintenance, and ultimately it was this that lead to Fern Bank choosing Total Care.
Holly Brennand, registered manager at Fern Bank said:
"Even before we began working with them, we knew JLA had a good reputation. We started out working with them for servicing support, and as time went on, the call outs became more regular. We realised we would need to replace our existing equipment to provide the best environment and care for our residents.
We already trusted JLA as they’d taken care of our needs so well. They never pushed us to upgrade our equipment, instead they always understood our needs and worked with us to support our residents. When we made the decision to upgrade our equipment it was a natural fit to ask the JLA team we were already working with.
As soon as we decided to upgrade our equipment JLA’s team of experts worked with us to help decide the best options for our setting. We knew we wanted to keep the homely look and feel, but make sure we had high-quality, efficient machinery that helped us care for our residents and maintain a stable environment, where they always had warm rooms and clean sheets.
Throughout the process, JLA made all our options easy to understand and we felt they really understood our business and took on board the ethos of our company.
As we were upgrading lots of appliances at once, cost was a big consideration. Using Total Care meant that we didn’t have to pay any upfront cost to replace our equipment, instead, we spread the cost and could build it into our monthly budgets. "