Hotel bedding: Are you making these common laundry mistakes?
Your hotel bedding can be the difference between an unwelcome complaint at reception and a five-star review on social media. But with so many things to look after around the clock, it can be easy to overlook your laundry processes and forget just how important this ‘chore’ is to a guest’s experience.
Below are some of the most common things to avoid when it comes to your hotel bedding – with eight mistakes that could make your laundry less effective and your customers less likely to return.
Mistake 1: Outsourcing your laundryAsking someone else to do your hotel bedding laundry can be a costly mistake. You lose control of the washing process (and standards) and could face delays when it comes to your supplier picking up or dropping off a load. You’ll also need to buy extra sets of spares or ‘pars’ for when bedding is taken off-site – or damaged.
Shirley Trinder, The Grand Hotel
The disadvantages of linen hire:
- Minimum charges often apply – usually for long fixed contracts
- Smaller hotels often pay more ‘per piece’ than larger hotels, for the same service
- You’ll have to pay charges for lost or damaged bedding
- Linen takes a long time to count out and in when hiring, putting more strain on your staff
- A hire partner may deliver substandard bedding that you have to reject, leaving you short
- Your provider may be (or have been) bought out, putting quality of service at risk
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Mistake 2: Relying on domestic washers
Many hotels think that they can use domestic equipment to handle their laundry, assuming they will save money on the machines themselves, but not taking into account other hidden costs and flaws. Choosing ‘retailer’ white goods to use, for example, as a hotel washing machine, is a false economy. Over time this can lead to issues around efficiency, performance and hygiene.
For example, high street washers may be too small (you’ll need to do more washes, costing you more in energy consumption), may not get up to – or hold – the temperatures needed for a thorough germ-busting wash, and your warranty will be void if using a domestic machine in a commercial setting leaving you with costly, reputation-damaging downtime in an emergency. Commercial laundry equipment on the other hand is designed especially for heavy-duty, constant use and achieving the best results in busy hotels.
Mistake 3: Overloading your washing machine and dryerYour hotel washer should be around ¾ full for each load, which will give your bedding enough room to rise and fall in a ‘10-to-4’ position. This will ensure a good circulation of water, heat and detergent, and ensure your sheets don’t bundle-up, preventing a full clean.
If your staff don’t leave enough room in the drum (a rule of thumb is to be able to move your hand up and down above the bedding once the machine is loaded), the cycle could also end with a poor spin, causing the washer to hold water and leaving you needing to repeat the spin. Wetter bedding could also mean a longer time in the dryer, which will damage fabrics and increase your energy bills.