Chartis Boarding Kennels and Cattery
The Chartis Boarding Kennels and Cattery in Hazelrigg, near Newcastle upon Tyne, is a busy place. With 42 kennels and 12 catteries, there are always quite a few beloved pets being looked after whilst their owners are on holiday, which means that there’s a lot of laundry to handle on a daily basis
When owner Anne Colton took over the business in 2001, she also inherited two very old washing machines and a dryer, all of which would fail continually. This created real disruption, as Anne needed them to be in full working order at all times to cope with the needs of the business.
“When one worked, the other didn’t, and one by one they eventually wore out completely,” she says. “We were constantly doing laundry to get through the build-up. There would be piles of black bin bags full of used blankets and duvets, and sometimes we’d have to take it home with us to wash, which, as you can imagine, wasn’t very pleasant.”
Having previously purchased a JLA dryer to replace her old machine, Anne knew that she could rely on our excellent range of laundry equipment. By taking a replacement washer through JLA’s Total Care solution, which includes fully-inclusive breakdown cover and an eight working-hour engineer response any day of the week, Anne was guaranteed never to have to worry about any unpleasant build-ups again. JLA recommended the JLA 98 washer, which would be able to comfortably manage the volumes of laundry created by the kennels and cattery, as it can handle up to eight loads each day.
Once the equipment was installed, there was a clear and immediate improvement. “It has lifted a real weight off my shoulders,” says Anne. “We often board dogs such as greyhounds, and they just love the comfort of a fresh duvet, so it’s good to be able to get it all done as quickly as possible and not have to worry about the equipment. We can just fire through the washing now with no problems.”
Anne can also rest assured knowing that if anything ever happened to her washing machine, JLA would be there to get her laundry room back up and running as soon as possible. She has nothing but good things to say about her experience with JLA: “I’d absolutely recommend JLA to other kennels and catteries. The engineers, the consultants and all the staff are fantastic, and the equipment has made things so much easier.”