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Day: 21 August 2025

  • Olivia Nolan
  • Care sector expert

Results from JLA’s survey of care professionals reveal how providers are tackling sustainability goals in their care homes – and where more support is needed.

With the CQC likely to introduce new checks on sustainability measures in the near future, JLA recently carried out a UK-wide survey of care managers and workers.

The survey captured a picture of what it’s like on the ground for homes looking to achieve change while continuing to deliver high standards of care.

Here are the key findings.

Sustainability survey banner

Who took part in the survey?

Survey respondents were from a mixture of care homes operating between one and ten homes to those in larger care groups with ten or more.

Almost all organisations involved (96.3%) were privately owned, with just 3.7% operated by local authorities. By care setting, 40.74% ran residential care homes, 22.22% ran nursing homes, 18.52% ran specialist care facilities, and 18.52% placed themselves in the ‘other’ category.

Sustainability is on the agenda – and cost savings are driving change

Whether in single-site homes or large care groups, sustainability is now a major priority, with well over half of JLA’s survey respondents reporting it as being central to their organisation’s overall strategy and values.

What’s more, 89% of respondents believed that operating more sustainably leads to long-term cost savings, while 85% of homes are now actively seeking sustainable products and services to integrate into their processes.

Sustainability is also recognised as important to people, too. 72% of respondents agreed that measures to reduce waste and emissions are key to attracting and retaining staff, while 81% reported that the families of their residents expect sustainable care.

What’s already happening?

Encouragingly, a majority of providers reported either working on their sustainability strategies or actively making improvements. Here are just some of the initiatives that are being put into action.

• 81% are rolling out energy efficiency measures, including LED lighting and smart controls
• 70% are engaged in waste reduction and recycling
• 63% have introduced more sustainable catering practice
• 48% are sourcing more sustainable consumables
• 44% are using water conservation measures
• 41% have invested in eco-friendly laundry practices
• 33% have engaged staff in sustainability training
• 22% are carrying out carbon footprint assessments
• 22% have secured partnerships with more sustainable suppliers

Resources pose the biggest challenge

Of those surveyed, only 32% were actively reporting on their organisations’ sustainability performance – suggesting that while the intent is strong, formal measurement and tracking processes have some way to go.

Resource challenges are more significant – over half of respondents reflected that budget constraints are the largest barrier to progress, while 52% said a lack of time and resources are slowing the pace of change in their organisations.

Meanwhile, 41% reported the effect of knowledge gaps, which make it difficult for even the most committed teams to get initiatives off the ground.

Where more support is needed

Many respondents highlighted the need for quick, practical sustainability tips, as well as starter guidance packs for use in their settings. Operators also called for more reliable suppliers who can help their sustainability plans gain momentum.

Overall, JLA’s survey has revealed the sector’s strong motivation to embrace sustainability – not just for environmental reasons, but because it’s good for staff, residents and their loved ones. With more practical tools, accessible funding and committed supply chain partners, care providers should be able to turn their ambitions into measurable impact.

For further sustainability support get your free Sustainability Toolkit here.

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JLA’s new care sustainability survey highlights sector’s ambitions

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With the CQC likely to introduce new checks on sustainability measures in the near future, JLA recently carried out a UK-wide survey of care managers and workers.
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  • Kathryn Glover
  • HVAC expert

After 50 years supporting care homes of all sizes, we know that reliable heating and constant hot water are essential for quality care, especially through the colder months. It’s why we always say that September is the perfect time to get ahead of the rush and consider an upgrade for an ageing or increasingly unreliable boiler – before autumn and winter’s chillier temperatures can cause disruption.

With the best of summer might be behind us, September’s (usually) milder weather still gives care home managers a valuable window in which to replace or upgrade a commercial boiler while pressure on heating systems remains lower.

JLA heating engineer

Not only are Gas Safe engineers and installers less busy at this time of year – fewer organisations will be using their central heating, keeping any boiler problems hidden until that first switch-on – but the downtime needed for installation (often a couple of days) will be far less disruptive than it might be during winter, when the loss of heating or hot water can seriously impact both residents and staff.

With smart planning, you should be able to secure the support of reputable installation partners before they’re booked up – and get the job done even faster.

There are other benefits to acting quickly, too. Older systems are more prone to breakdowns, and in care homes, even a short period without heating or hot water can cause issues for vulnerable residents. Upgrading in September will also give you the peace of mind that your system will easily cope through its busiest months, and make sure all your staff, residents and visitors feel comfortable and cared for.

Upgrading now also means you’ll be able to maximise the cost benefits of a more efficient boiler system throughout the season when demand is highest.

The earlier you install a new system, the better: boiler efficiency has improved considerably in recent years, so upgrading could see you make huge savings and better prepare you for greener alternatives coming down the line. As an example, replacing your boiler with a newer condensing model with a gross energy efficiency level of 98% could significantly reduce your outgoings versus your existing system.

To review your existing heating and hot water systems, please contact us today. Our heating specialists will be happy to advise on the best boilers for care homes (including wall hung and floor standing units) alongside our range of robust commercial hot water cylinders and hot water storage tanks.

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    Olivia Nolan

    Care sector expert
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    Olivia has been supporting some of the UKs largest care providers for over 10 years and is also the sector specialist for care.

    Olivia has an excellent understanding of the commercial and technical requirements of care homes, having overseen many contract mobilisations and contract deliveries. 

    Along with a drive to help make sure your critical equipment is running smoothly, Olivia’s primary mission is to work with customers to find the right solutions to your challenges.

    Read Olivia's full profile
    Kathryn Glover

    Kathryn Glover

    HVAC expert
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    Kathryn Glover is the Managing Director for JLA’s HVAC division, responsible for the end-to-end functions, service, and performance. She has extensive experience in Continuous Improvement where she worked on a variety of projects adopting and enhancing processes whilst improving service to customers.

    Her background at JLA includes service delivery, implementation of scheduling platforms, digital projects, contracts management, billing functions and customer services.

    Kathryn has worked across multiple departments, including laundry, catering, fire safety and now is responsible for JLA’s HVAC division, which includes commercial boilers and air conditioning. 

    Read Kathryn's full profile

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