April 2017

The Senior Leadership Team at Scarborough Court Care Home in Cramlington, Northumberland had recognised a need to change how the home handled deep cleaning. Previously, members of the domestic staff were responsible for the job, which cut into their already busy schedules and left less time for them to care for their residents.

"As a team here at Scarborough Court, we recognised the need to change how the home handled deep cleaning, and for that reason we met with JLA."

An appointment was made to learn more about the Sanitiser and what it could offer. “We had a meeting with a JLA representative, who explained the value of the machine and gave a practical demonstration,” they said. Immediately impressed with how easy it was to use, they agreed for a JLA Sanitiser to be installed at Scarborough Court.

Within a short period of time, it had completely transformed the home’s cleaning processes. The Facilities Team is thrilled with the Sanitiser’s “ease of use, portability and odour removal”. It’s also made a world of difference for the rest of the team at Scarborough Court.

"The domestic team are delighted, as it means that the Facilities Team have now taken control of this particular discipline, thus freeing their valuable time for other aspects of their daily jobs."

The team would recommend the Sanitiser to other care homes or housing associations looking to improve hygiene: “It saves time, the results are obvious and it’s extremely efficient and easy to use.”

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John and Clare Whitaker own and manage Heyside Farm & Stables, where equestrian laundry presents large-scale challenges.

Heyside Farm has been the base for international show jumper John Whitaker MBE and his wife Clare for over 30 years. In that time, the farm has grown to hold 40 stables, and they have relied on heavy-duty laundry solutions from JLA to keep up with daily demands of caring for both competition horses and stallions at stud. As Clare explains:

"JLA’s Total Care package meant we didn’t have to find a large amount of capital to pay for machines upfront, which allowed us to invest in other areas and improve the facilities we offer on the farm.

Their washers and dryers have since helped us manage an ever-increasing volume of laundry here at Heyside. We wash dozens of rugs, horse blankets and other large items on a daily basis, so the excellent holding capacity of the equipment we have from JLA is critical to the smooth running of the stables – as is the response they provide if a machine breaks down."

Renowned for their equestrian facilities, and having earned a reputation for first class service of their own, Clare and John have high standards when it comes to customer service. Impressed by JLA’s ongoing support, Clare continues:

"We know that someone will be on site to fix a fault quickly, 7 days a week. It means we never have a major backlog of laundry, and we can be sure that our horses won’t run out of clean items…which is vital in maintaining our professional image."

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The Loudor Hotel in North Hykeham, Lincoln is a popular and successful 11-bedroom guesthouse. Owned by Mick and Jo Moore, it’s busy all year round, and keeping rooms clean and fresh is their first priority. Guests have praised the cosy, home-from-home feel of the hotel, and they’ve also received many plaudits for their cleanliness, especially since they started using the JLA Sanitiser.

The recommendation to use a Sanitiser came from a JLA engineer during a visit to the guesthouse to repair the washing machine – the system has many benefits for the hospitality industry, and he immediately recognised how passionate Mick and Jo were about cleanliness and hygiene.

"The fact that the portable unit could be easily used in all of our guest rooms to remove bacteria and odours and raise our standards even higher was very appealing. The scientific evidence offered regarding its effectiveness was impressive and the ease of use was a bonus."

Mick decided to get the Sanitiser through JLA Total Care, which provides seven-day call-out cover, breakdown cover with no wear-and-tear clause and no repair bills ever, ensuring it would always be a reliable and effective tool in their all-important cleaning regime.

"The ability to clean every crevice and corner in every room, particularly ones that are very difficult or too labour-intensive to access, is practical and convenient and gives us an edge in our industry. The way it neutralises unpleasant odours is excellent. We strive to do whatever we can to make The Loudor one of the safest and cleanest hotels."

The Sanitiser has already made it easier for the hotel’s housekeeping staff to prepare rooms for new guests, which can all be left in varying states.

"Every vacated room is cleaned and sanitised in a sequence planned by the housekeeping staff, and the Sanitiser helps us avoid delays that the rooms requiring a deeper clean can create."

Mick is thoroughly convinced that there’s a place for Sanitisers in all hotels:

"Guest houses should definitely add a JLA Sanitiser to their list of essential tools. It is worth using just for peace of mind; knowing you are doing your best to protect staff and guests from harmful bacteria and provide the high standards that they expect."