8 June 2023

The challenge: keeping essential laundry equipment running 24/7

Established in 2008, London’s Super Laundry has now grown to provide commercial laundry services to hundreds of clients across the capital. The company operates five state-of-the-art laundry units around the clock, laundering upwards of 50,000 towels a day and tens of millions of items every year.

As Super Laundry’s reputation and continued success rest on its ability to deliver sparkling white, hygienic towels to contract-agreed timescales, downtime simply isn’t an option. This makes reliable maintenance and quick repairs vital – and means it’s critical to have the right equipment partner on hand to help.

In the wake of supply chain delays caused by the Covid-19 pandemic, as well as cross-border issues following the Brexit agreement, Super Laundry also need the continued assurance that that their supplier can source and deliver machine parts with minimal delays.

The solution: a partnership based on trust and reliability

A JLA customer for 15 years, Super Laundry recently re-signed an 8-year premium Total Care contract to enjoy JLA’s unrivalled equipment and support package for the foreseeable future, having around 65 washing machines and dryers in total. Total Care gives the company access to brand new washing machines and dryers with nothing to pay upfront, free installation, and ongoing maintenance and repairs – all covered by a simple monthly fee.

"A Total Care contract can feel a big commitment, but there’s complete trust – JLA put real care, time and effort into making sure that we’ve got the best deal and products for our needs. What’s more, they don’t disappear once the sale is made – it’s a partnership."

William Ray, Founder & Managing Director

By continuing to invest in its longstanding relationship with Super Laundry, JLA has developed a unique understanding of the business, as well as the need to keep equipment running smoothly. For this reason, JLA engineers are always on hand to fix any problems, quickly.

"JLA really stand out through the specialist knowledge and experience their engineers bring to our laundries. We’ve had the same engineer working with us for over 8 years, and see him more as part of our team!"

William Ray, Founder & Managing Director

Open communication between the businesses remains paramount. The Super Laundry team benefits from regular updates on parts arriving, as well as any scheduled engineer appointments. This openness has also helped in difficult circumstances, including the 2020 pandemic lockdowns.

"There was a time during the pandemic when we were really struggling to pay our bills, but JLA were incredibly supportive. We feel they always listen and act in the best interests of our business. I’d recommend them to anyone, and have done over the years."

William Ray, Founder & Managing Director