The mill is powered by renewable energy and contains 139 rooms and accommodation types, 33 of which are used as part of the guest spa facilities, while the rest are residential.
JLA works with Titanic Spa to provide and maintain three commercial grade boilers, that heat the entire mill and all 139 accommodation types. JLA also provides catering equipment for the spa’s restaurant and extensive laundry facilities used throughout the business, as well as additional heating, ventilation and air conditioning services for the spa.
Managing director, Warrick Burton, set up Titanic Spa in 2005, and JLA has partnered with the team at JLA since the very beginning. Thanks to the eco-friendly vision for the business, Warrick always wanted a laundry provision on site, instead of using lorries to transport the significant amount of washing that comes with running a spa to an external laundry provider. Titanic needed a powerful, efficient laundry system in-house, working day and night to make sure everything gets clean in time.
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Finding out about JLA’s OTEX laundry solution, which provides powerful, energy-efficient cleaning whilst washing with cold water, was an added bonus for Titanic, as this keeps energy consumption down, lessening environmental impact and minimising cost.With 100 guests using the spa’s facilities, including a sauna, ice room, aromatherapy, heated pool, each day, and the heating of the entire facility, it wasn’t just laundry that Titanic needed to run seamlessly. It also needed reliable boilers that are always operational, because if anything goes wrong the impact on the Spa, its guests and the residents around the Mill would be significant.
Minimising the negative impact on guest experience was JLA’s top priority when planning the boiler installation. As Titanic is set in a grade one listed mill, JLA also had to make sure all listing restrictions were adhered to.
Warrick Burton, MD said:
"We’re really pleased with how thoroughly JLA planned the recent installation of our boilers and prioritised our business needs without compromising the historic features of the building.
We had our previous boilers for over 15 years, and they were a huge source of worry for us as they were getting old and inefficient. JLA provided us with the expertise we needed to find the right solution for our next boilers.
The installation was really efficient, with JLA only disconnecting one at a time. This meant that the heating and hot water in the spa weren’t impacted, and our guests could continue to relax without issue. On the day everything ran smoothly and JLA didn’t need to contact me at all, instead they worked closely with the team on-site with no complications. Already our three new boilers have paid for themselves as they’re so much more efficient.
Being a spa, having guaranteed hot water is essential. With JLA’s Total Care we have peace of mind that if we do run into any problems, an engineer will be with us in eight working hours and hot water is guaranteed so our guests aren’t impacted.
With all our critical equipment, whether it’s our laundry, boilers or catering, JLA makes sure all our servicing is up to date and we meet the required standards. This is reassuring as we don’t have to think about it ahead of time and we know it’s all sorted.
Our priority is making sure our guests feel relaxed and cared for during their time with us. And we couldn’t do this without the help of JLA. We’re so glad that we began our partnership all those years ago, and we’re looking forward to continuing our excellent relationship into the future."