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Month: June 2025

Newly published results from a survey of FM professionals by FMJ and commercial equipment specialist JLA has shed light on the key trends, opportunities and challenges emerging across multiple sectors.

Covering everything from hybrid working and sustainability to AI-powered technology and compliance, the results show that digital transformation, environmental targets and the return-to-office drive remain big priorities for FMs all over the country.

Read on to explore the key findings.

The workplace and employee experience

Collaborative office spaces are more important than ever

The shift to hybrid working has had a big impact on how organisations use and design their workspaces. 81.59% of our survey respondents told us that prioritising collaborative office spaces is important, with 44.17% rating it as extremely important.

Increasingly, air filtration is viewed as critical to a healthy workplace

A healthy workplace environment is a growing priority for employees, with air quality a key factor. 53.37% of respondents rated air quality as extremely important, and 33.74% said it was important, reflecting a growing awareness of the role clean air plays in supporting employee health and productivity.

Discover how JLA’s HVAC and air purification solutions can support FMs in creating healthier, happier workplaces.

The workplace and employee experience

Almost everyone is focusing on Net Zero goals

Sustainability continues to rank among the top issues for FMs, with 88.89% of our survey respondents telling us that sustainability is a major focus for their organisation – and 50.33% considering it a high priority.

Water conservation is rising up the agenda

Water conservation is clearly gaining importance in our evolving sustainability strategies. 41.83% of respondents said it was an important part of their FM operations, while 21.57% rated it as extremely important.

More FMs are feeling stricter environmental regulations

70% of respondents expect to manage a significant or moderate impact from tighter sustainability regulations like LEED and BREEAM. But just over a quarter of respondents – 26.14% – believe the changes will only have a minimal impact.

Procurement practices are changing

Asked about their approach to procurement and the circular economy in their supply chain, 54.9% of our respondents said they consider sustainability, while 33.3% see it as a priority. Only 1.31% of respondents said they had no focus on sustainability at all.

See how new innovations have led to JLA’s latest range of energy- and water-saving commercial laundry equipment.

Technology, data and digital transformation

More FMs are using their equipment to monitor energy and water use

Technology is playing a growing role in resource management, with 41.61% of respondents rating the ability to use digital tools to monitor energy and water usage as extremely important, and another 34.23% rating it as important.

Data is driving operational efficiency

More than half of respondents (57.7%) expect to see a significant increase in their reliance on data analytics to identify trends and improve operational efficiency. A further 28.8% expect a moderate increase, underlining the growing role of data in day-to-day decision-making.

AI-powered solutions are being adopted

AI adoption is still relatively slow, but interest is growing. 52.35% of respondents said they’re very likely or likely to adopt AI systems to improve building efficiency and automate workflows. 36.91% are uncertain, suggesting many organisations are still weighing the benefits.

Cloud-based solutions are driving remote management uptake

Cloud-based technologies are increasingly viewed as essential to future FM operations. 46.98% of respondents see remote management and real-time equipment monitoring tools as essential, while 45.64% see them as beneficial.

Explore why JLA Connect remote monitoring is giving FMs more control and assurance for laundry appliances across their estates.

Compliance and regulations

There’s rising concern over fire safety and HVAC compliance

With fire and HVAC regulations tightening, 20.57% of respondents told us they were very concerned about compliance, with another 60.91% moderately or slightly concerned. However, 15.60% were not concerned at all, suggesting a degree of confidence among some organisations.

Compliance reporting requirements are challenging

Staying on top of compliance reporting is proving almost universally tricky. 55.32% of respondents expect moderate challenges, 21.99% anticipate minor challenges, and 19.15% said they expect significant challenges as they work to meet shifting requirements.

FMs are keeping updated on building codes and standards

Most respondents told us they were actively monitoring changes in building codes and standards. 46.81% rely on proactive monitoring, while 35.46% use periodic reviews. However, around 10% of respondents reported minimal or no specific monitoring practices.

JLA can help you stay ahead of shifting regulations with free advice and proactive compliance support – get in touch today.

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Over the last few years, we’ve achieved a huge reduction in carbon emissions by electrifying our vehicle fleet – and taken another step closer to our company goal to reach Net Zero by 2040.

With transportation so important to JLA’s business model, our vehicles – including HGVs, vans and company cars – have always made up the majority of our Scope 1 and 2 emissions. 

It’s why, in 2021, we set out to transfer the entirety of our company car fleet from internal combustion engine (ICE) vehicles to electric alternatives (EVs), while also targeting an 80% electric/hybrid van fleet by 2030.

The road to JLA's EV transition

To get there, we’ve taken a phased approach, replacing ICE vehicles with EVs at the point of lease renewal, and making sure employees are only offered electric options. These include premium EV models from Tesla and Polestar, boasting longer ranges and strong performance, which have helped to overcome staff concerns about range and driving experience.

We also launched an internal education campaign that’s focused on personal tax advantages (including lower Benefit in Kind contributions) and key environmental benefits, including carbon savings, as well as practical guidance on EV use and charging.

Our journey to EV success

To make things easier for our people making the switch, we’ve also funded the installation of EV chargers for all staff opting into the scheme, and upgraded all our major sites with on-site EV charging points.

The project has been a huge success, with our latest figures showing that:

  • 99% of our company cars are now fully electric, with the remaining 1% hybrid-electric
  • Our Scope 1 emissions have been reduced by 11%, from 4,071 tCO2e in 2022 to 3,550 tCO2e
  • Over 140 JLA employees have had home chargers installed
  • We’re well on track to electrify 80% of our engineer van fleet by 2030
  • Our people satisfied with vehicle quality, their lower personal tax burden, and ease of use

Collaborating with Novuna

We worked closely with Novuna Vehicle Solutions to drive the change throughout each stage of the process. 

“JLA has led the way in EV adoption, partnering with Novuna four years ago to begin their fleet transition."

Jon Lawes, Managing Director, Novuna

Together, we created a robust EV policy and digital tools to support driver confidence, including a familiarisation course completed before delivery, and our EV Hub, which helps drivers understand critical information when selecting an electric vehicle and managing in-life charging, both at home and on the road.

 

“JLA were also the first to roll out our depot-based charging solution and continues to trial electric vans to future-proof their LCV fleet. With a new contract term underway, our shared commitment to innovation and decarbonisation remains stronger than ever.”

Jon Lawes, Managing Director, Novuna

Other key initiatives

Alongside our company car initiative, we’ve also adopted a ‘fast, lean and smart’ (FLS) approach to scheduling for our 450 engineers. Using real-time planning tools, we’ve been able to reduce the average mileage per customer visit from 27 to 21 miles. With around 200,000 visits each year, this has helped to cut emissions by an extra 400 tCO2e.

We’re proud of the progress we’ve made – and we’re looking forward to going further.

Visit our ESG page for more information on JLA’s sustainability initiatives. 

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Commercial boilers are a necessity in private accommodation and apartment buildings to keep tenants warm and hot water flowing.

But when should you consider replacing your boilers, what are the different factors to look into when purchasing new equipment and how do you address the challenge of minimising capital expenditure?

Tenant satisfaction

Tenant satisfaction is an important topic in social housing settings due to Awaab’s Law and the Decent Homes Standard. However, it is also becoming an issue of growing importance for private landlords.

Unreliable, defective or inefficient boilers can significantly affect tenant satisfaction and cause an increase in complaints from residents.

Saving energy

With energy prices still stubbornly high, modern boilers, particularly condensing boilers, are much more efficient than older non-condensing models. Even replacing an older generation gas boiler with a modern gas boiler can produce significant savings due to technological improvements.

Here at JLA, we have been advising private landlords on how to reduce their carbon footprint and conserve energy. One of the first things we recommend reviewing is heating systems, boilers and other commercial HVAC equipment in order to achieve a ‘quick win’.

Reliability and engineering support

Boiler reliability is essential and a major source of frustration for tenants. A lack of heating and hot water causes major disruption, especially in winter, means an urgent fix is required.

Newer, more reliable equipment can save the hassle and expense of repairing existing heating systems, especially as problems arise over time.

End-of-life equipment

A paradox often found in the industry is that well-maintained boilers usually have a long lifespan. However, this could be detrimental given the additional operating and repair costs associated with older equipment.

It can often be a struggle to source replacement parts for older boilers, or they can become too expensive, therefore this is a factor that must be considered when deciding if it is the right time to upgrade your boiler.

As boilers approach the end of their useful life, a new installation is recommended before problems arise.

Tips on what to look for when purchasing new commercial boilers

When you are sourcing new boilers, there are lots of different factors to take on board. We always suggest contacting a HVAC expert to advise you on the best solution, but a few examples are outlined below.

Capacity and sizing

The boiler must be appropriately sized to meet the heating and hot water demands of all apartments, especially during peak times. It is important to consider the sizes of different flats and communal areas, so that correctly sized boilers are sourced. Boilers that are too small may not provide sufficient power or become overworked, whilst ones that are too large would be expensive to run.

Fuel type

Efficient gas boilers are still the most common on the market, due to the balance between cost and availability.

Other options include hybrid heating systems, which combine the power of a gas boiler with the efficiency of an air-source heat pump. Thanks to a combined condensing gas boiler and air-to-water heat pump, a hybrid heating system can still meet peak demand, but use much less energy overall.

Engineering and after-sales support

Selecting a supplier who provides engineering support, service contracts and the ability to respond quickly in the event of a breakdown is a very important consideration. At JLA, we provide a fast response rate, exceptional customer support, preventative maintenance and a package of service contracts ensuring continuous long-term support.

Futureproofing considerations

With energy trends and legislation constantly evolving, we recommend a solution that takes any future changes into account.

A hydrogen-ready appliance, such as one of JLA’s commercial floor standing and wall mounted boilers, provides reassurance for the future. A bolder option to consider would be hybrid gas boilers with air source heat pumps to get the best of both worlds.

Addressing the problem of capital expenditure

Many of our housing customers understand the importance of new boilers in their properties, but cost and capital expenditure concerns can often delay a much-needed boiler installation that would provide cost savings.

An all-inclusive commercial heating subscription package, like JLA Total Care, ensures brand-new commercial heating systems can be installed along with comprehensive servicing and repairs with no upfront costs.

Some of our housing customers include these monthly payments in their residents’ monthly service charges essentially splitting the cost and removing the hassle of trying to fund a replacement installation.

Contact us today for advice or assistance. 

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A fire risk assessment (or FRA) is a legal requirement and the foundation of your fire safety strategy. Carrying out an FRA means performing an audit of your setup to help you identify fire hazards, inadequate equipment, structural risks or outdated procedures, then create an effective (and fully documented) fire safety plan to tackle them. But who is responsible for doing this work? And how can you make sure you’re staying compliant?

Why is a fire risk assessment important?

A fire risk assessment is often the first step in finding and responding to fire hazards, making emergency plans, and doing what’s necessary to protect the people working, visiting or even living on your premises.

To make sure you stay compliant with fire safety laws, this FRA should be reviewed at least every year, or even sooner if you’ve made any changes to your building or to the people who are on site each day. You must keep a written record of your FRA.

Who does a fire risk assessment?

The person who looks after fire risk assessments in your organisation is referred to by law as the Responsible Person. It’s their job to carry out and regularly review the fire safety risk assessment of your premises, and ultimately identify what you should do to stop a fire breaking out and keep people safe.

This Responsible Person could be:
• An employer, if the premises is a workplace
• The managing agent or owner for shared parts of premises, or shared fire safety equipment (e.g., fire-warning systems or sprinklers)
• The occupier, which might be a self-employed person or voluntary organisation with control over part or all of the premises
• Any other person with some control over part of the premises

What areas of your premises should a fire-risk assessment cover?

According to UK Government guidelines, the Responsible Person or professional third-party should assess the following areas during their fire risk assessment.

  • Emergency routes and exits
  • Fire detection and warning systems
  • Firefighting equipment condition
  • Removal (or safe storage) of dangerous substances
  • Emergency fire evacuation plan

Consulting and covering the needs of your people

A fire risk assessment must also make sure you’re putting in place precautions that will protect your people. Part of this process is consulting with and giving relevant information and training to stakeholders, including:

  • Vulnerable people, including older people, young children or people with disabilities
  • Employees and other people on your premises

As standard, fire safety training should also be provided for your staff.

Guidance and assistance: FRA checklists and guides

The UK Government has published guides on carrying out fire risk assessments, with specific information for premises in different sectors including offices, educational institutions, care homes, animal premises/stables, shops and healthcare settings. 

Find out more here.

When should you bring in the experts?

While it’s more than possible for a Responsible Person to carry out their own FRA, this may not be an option if someone doesn’t have the expertise, time or confidence to do so. In these situations, it’s always better to appoint a third party ‘Competent Person’ to help.

JLA’s own expert fire risk assessors have all the relevant industry accreditations and latest industry knowledge. We’ll offer professional advice and highlight areas for improvement and go on to write a comprehensive fire risk assessment report which can be kept for your records.

For more details on choosing a professional fire risk assessor, take a look at our guide here. 

Or for help and advice on your next FRA, simply get in touch.

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Fire alarm

New SCA white paper: smoke control maintenance for compliance

The Smoke Control Association (SCA) recently published whitepaper guidance on the maintenance of smoke control systems with the aim of improving safety and compliance.

Whether you’re investing in new commercial laundry equipment or maximising the service life of your older machines, you’ll already know that preventative maintenance is an essential part of your laundry equipment care plan.

But when you have lots of priorities to juggle, it’s all too easy to let servicing lapse – or forget to plan for it at all.

In this post, we explore the many benefits of preventative laundry equipment maintenance – and why it often pays off to hand over the admin (and actual work) to a trusted commercial equipment specialist.

Planned preventative maintenance

Maintenance reduces the chances of downtime and disruption

Carrying out regular checks and scheduled maintenance is the best way to identify and quickly fix minor issues before they turn into major problems that put you out of action. Through routine maintenance, you’re far more likely to keep your equipment in good working order, and reduce the chance of costly interruptions or service disruptions.

Planned maintenance also allows you to schedule any essential inspections or servicing at times that work better for you. This is ideal for seasonal businesses like holiday parks, hotels, hospitality venues or sports clubs.

Extend the life of your critical equipment

Preventative maintenance helps to ensure your equipment lasts as long as possible, saving you the time, money and hassle that comes with organising reactive repairs or ordering replacements.

In fact, regular servicing and parts replacement is the best way to keep commercial laundry equipment running smoothly, and will often extend its working lifespan.

Increases efficiency and reduces operating costs

Regular preventative maintenance optimises your machinery’s performance and efficiency, in turn speeding up cycle times and helping you save on electric, gas and water costs, while keeping wash quality consistent.

Issues like clogged lint filters and ducts in dryers, or malfunctioning water inlet valves in washers, will mean your machines have to work harder to maintain the same output, using more resources and costing you more in energy. Repeat washing or drying cycles will also eat into your staff’s valuable time.

Protect your compliance and safety record

As part of an engineer’s planned service visit, your machines will be inspected and fully certified to ensure compliance and give you peace of mind. As part of this process, any portable electrical appliances attached to your equipment will be tested (PAT) and signed off for continued use.

Using a trusted service partner like JLA means you’ll also receive an Equipment Safety Service report when the job is finished. This way, you can maintain a paper trail and stay on top of scheduling.

Regular servicing improves satisfaction and protects revenue for launderettes

For any launderette, but particularly those located in shared housing or holiday parks, preventative maintenance is a proven way to keep your customers happy and satisfied with the facilities you offer. A simple reduction in downtime and disruption will hugely improve the customer experience, do more to protect your reputation, and help prevent any loss of revenue from issuing refunds.

Enhanced hygiene and infection control

Servicing has a big part to play in maintaining hygiene and infection control standards in high-care environments like care homes, hospitals and other settings where thorough disinfection is critical for the safety of patients, residents, visitors and staff.

For machines that use JLA’s OTEX ozone technology, regular maintenance is also vital for preventing the risks of cross-infection.

What’s involved in preventative maintenance?

JLA’s preventative maintenance is carried out by one of our 450 in-house engineers, on a schedule that suits your organisation’s requirements. Their visit will cover all the essentials, including:

  • Component and parts checks to ensure everything works as it should, and that nothing needs replacing
  • Water pressure and drainage inspection, looking out for any leaks, and to check water is flowing freely
  • Full safety checks and certification for your machines, ductwork and other critical systems
  • PAT testing for any electrical appliances used alongside your core equipment

To chat through a preventative maintenance plan that works for your organisation, please feel free to get in touch today.

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Is commercial fabric conditioner better than domestic?

Whether it’s hotels and spas needing soft towels, or care homes looking to improve their residents’ comfort, commercial fabric conditioner is a powerful tool in any commercial laundry setup. But what makes it work, and why is it a good idea to choose commercial-grade for your organisation? Here’s everything you need to know.

Whether it’s hotels and spas needing soft towels, or care homes looking to improve their residents’ comfort, commercial fabric conditioner is a powerful tool in any commercial laundry setup.

But what makes it work, and why is it a good idea to choose commercial-grade for your organisation? Here’s everything you need to know.

Fern Bank Laundry

What is commercial fabric conditioner – and how does it help?

If commercial detergent removes dirt and stains from your laundry, then fabric conditioner adds the finishing touch – leaving garments soft, bright and smelling great. By reducing friction during a wash, conditioner also helps fabrics last longer, which could save you more in the long run.

JLA’s Ultra Stay Fresh fabric conditioner, as an example, uses advanced encapsulation technology to reduce static, drying and ironing times while softening items like towels and linens and adding a long-lasting fragrance. This makes it the ideal choice for customers who want to prioritise finish quality as well as speed and efficiency – think busy hotels or upmarket spas.

Commercial or domestic fabric conditioner – what’s best?

Commercial-grade fabric conditioners are specifically designed for businesses. From small care homes to large hotel chains and contract cleaning businesses to luxury spas, they have been specifically formulated for consistent use.

Commercial fabric conditioners often have more concentration and along with larger sized bottles, are more suitable for handling consistent wash loads in commercial laundry rooms.

Off-the-shelf domestic fabric conditioners and detergents can generate too much foam, which can compromise the way a commercial washing machine runs. So, using domestic conditioner doesn’t just affect wash quality, but actually has the potential to cause damage in the long term and costly downtime.

Using higher-grade commercial products shouldn’t affect your sustainability goals, either. JLA and its chemical manufacturers are accredited to ISO 14001, so our customers enjoy the assurance that all materials come from sustainable sources, and that our products have minimal impact on the environment.

Conditioners for every laundry room

JLA Ultra fabric conditioner enhances the softness of almost all fabrics and linens, adding a light, fresh fragrance for a quality finish. Even better, it reduces static as well as drying times and ironing times for quick turnarounds. Use it with JLA’s auto-dosing equipment to minimise wastage – and maximise cost savings.

JLA’s OTEX fabric conditioner, meanwhile, was formulated to work best with our OTEX ozone disinfection system, which will destroy 99.999% of bugs including C.Diff and MRSA on a cool-wash setting, for savings over time. Reduced drying and ironing time bring will make your laundry room feel even more efficient.

Speak to the experts

As experts in commercial laundry equipment since 1973, we know which detergents work best in your commercial washing machines. For help and advice, contact us today.

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Dryer safe

Preparing your hotel’s laundry operations for peak summer demand

During summer season, it is key that hotel operations are prepared for the increased volume of laundry whether that’s linen, towels, or guests’ personal items. In this guide, we’ll take you through how to ensure seamless laundry throughout your peak demand periods.
George Barclay

During summer season, it is key that hotel operations are prepared for the increased volume of laundry whether that’s linen, towels, or guests’ personal items.

The efficiency and reliability of your laundry systems directly impact everything from room turnover rates, guest satisfaction to operational costs.

In this guide, we’ll take you through how to ensure seamless laundry throughout your peak demand periods.

Dryer safe

Equipment inspection

Conduct thorough checks on all your laundry equipment, including commercial washing machines, dryers, and ironing stations. This is crucial to identify if you have an area of weakness in your laundry set up and brings to your attention any signs of wear, leaks or other pressing problems with your equipment.

Preventative maintenance is also key to minimise unexpected breakdowns, which is why we have a range of servicing and maintenance plans to ensure your equipment stays running efficiently and disruptions to daily operations are reduced.

Enhancing operational efficiency

Ensure your equipment is set up to run at its best, with advanced features on JLA’s commercial laundry equipment you can improve speed, energy efficiency and make sure your systems are running optimally. Plus, well-maintained equipment reduces energy usage, may speed up processing time, and helps prolong life of fabric.

Inventory and supply management

Get prepared for the peak season and proactively stock up on essential supplies including detergents, stain removers, softeners or any specialist consumables. It’s also a good time to assess if your machines need any parts replacing and action accordingly, to avoid lengthy delays and disruptions.

Staff training and workflow optimisation

Provide refresher training sessions on best practices in fabric care, machine handling, and troubleshooting. This ensures consistent and high-quality turnaround of linens, preventing delays in room readiness, increasing guest satisfaction.

Sustainability & upgrades

Evaluate the performance and efficiency of your existing laundry equipment and consider investments in energy-efficient, high-capacity models to enhance sustainability, reduce utility expenses, and improve overall productivity.

With JLA Total Care, you can spread costs over monthly payments, with no initial capital outlay and benefit from ongoing servicing and breakdown support.

With these strategies, hotel laundry operations can efficiently manage seasonal surges while ensuring seamless service and exceptional guest experiences.

For more tips and advice on your commercial laundry equipment, speak with an expert today.

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On-premises laundry guide for hotels

If you’re thinking of setting up an on-premise laundry room, read our overview of all the things you need to consider.

  • Outsourced or in-house
  • Key considerations for your hotel
  • Why invest in an on-premises laundry?
  • Return on investment
  • In-house towel laundries
  • Types of laundry equipment
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About JLA
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Joshua Finch

FM, Government and NHS expert
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For the past 5 years, Joshua has been leading JLA’s FM, Government and NHS division, overseeing our largest government contracts.

Passionate about delivering innovative solutions, he has prioritised compliance, reducing downtime, and providing innovative solutions.

With a wealth of experience in tailoring solutions to specific needs, Joshua is committed to delivering operational excellence through a collaborative and consultative approach.

Read Joshua's full profile
Jonathan Ling

Jonathan Ling

Sustainability expert

As JLA’s Legal and HR Director, Jonathan leads our sustainability initiatives, championing responsible business practices that align with our environmental goals. From reducing carbon emissions across our operations to embedding sustainable thinking into our supply chain, Jonathan plays a key role in shaping a greener future for JLA and its customers.

With a background in law , Jonathan is uniquely positioned to drive change that is both legally sound and environmentally impactful. His work ensures that JLA leads the way in building a more sustainable tomorrow.

Read Jonathan's full profile
Kathryn Glover

Kathryn Glover

HVAC expert
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Kathryn Glover is the Managing Director for JLA’s HVAC division, responsible for the end-to-end functions, service, and performance. She has extensive experience in Continuous Improvement where she worked on a variety of projects adopting and enhancing processes whilst improving service to customers.

Her background at JLA includes service delivery, implementation of scheduling platforms, digital projects, contracts management, billing functions and customer services.

Kathryn has worked across multiple departments, including laundry, catering, fire safety and now is responsible for JLA’s HVAC division, which includes commercial boilers and air conditioning. 

Read Kathryn's full profile
Mark Bone headshot

Mark Bone

Fire safety expert

With an extensive technical background, Mark advises customers with his wealth of fire safety and security knowledge. His experience spans technical, commercial, customer service and operational roles delivering a well-rounded service for JLA clients.

Read Mark's full profile

Giovanna Eaton

Compliance expert

Giovanna has worked at JLA for six years and has a wide range of experience working with our laundry and catering customers to help them keep compliant.

Her day-to-day role includes advising customers what action is required to maintain compliance with current legislation and regulations.

Whether it is commercial canopy maintenance in accordance with TR19 standards or gas-safety checks to keep your boiler rooms, kitchens and equipment safe, Giovanna has a wealth of expertise, advice and tips for businesses across the UK.

Read Giovanna's full profile

Jack Murray

Detergents expert

Jack began his career at JLA in 2011 as an apprentice service engineer and has steadily progressed through the business. He spent several years in the field supporting JLA customers, where he developed extensive experience in both electrical and mechanical engineering.

After joining the detergents and consumables team, Jack undertook specialist training and built a strong understanding of product performance across a wide range of sectors.

His technical background, combined with his customer-centric approach, enables him to recommend the best detergent solution to meet specific customer requirements.

Read Jack's full profile
George Barclay

George Barclay

Laundry Expert

Head of Installations George joined JLA as an apprentice service engineer in 2011. With years of experience in plumbing, engineering, electrical and mechanical engineering, he oversees the delivery of safe, compliant installations.

George is Gas qualified for both laundry and COMCAT 1, 2, 3, 5, and holds IOSH Managing Safety and 17th edition accreditation.

Read George's full profile

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